SharedStock7afidi

SharedStock Support

A clear next step
when you need help.

Setup questions, stock warnings or privacy requests—contact the developer behind SharedStock.

Email support

Include the pool name, warning and last checked time. Keep messages free of buyer details, passwords, access tokens and complete orders.

Monday–Friday

09:00–18:00 Morocco time

No guaranteed response time or 24/7 service is offered.

Start with your configuration.

Supported

Online Store, ordinary one-time purchases and one Shopify-managed location. Inventory is tracked and stops selling when out of stock. Eligible native-bundle products use matching tax settings, proportional shipping weights and manual whole-pack fulfillment.

Outside V1

Subscriptions, preorders, try-before-you-buy, exchanges, 3PL/managed fulfillment, multiple locations, other sales channels, nested/multi-material bundles and adding or increasing bundle lines through order edits.

Common questions

What should I review before activation?

A saved draft changes no Shopify inventory. Activation closes every affected whole product, including unselected sizes. Resolve committed orders and pending payments, complete both stabilization/payment/physical-count reviews, then wait for final native verification. A minute alone is not payment settlement proof.

A stock warning appeared. What should I do?

Read the warning and last checked time. Keep sales closed if stock or ownership is uncertain. If remote closure was not confirmed, check every affected product’s actual Shopify status. Do not repeat a possibly successful write, reset stock, change ratios or delete/recreate stock links. Email support with the pool name and warning.

Why does an activity entry have an unknown cause?

A stock observation can combine several orders or restocks. Separate notifications report Shopify’s quantities and do not deduct inventory again. Notifications may be delayed or missing, so activity is not a complete per-order ledger.

How should I pack and restock?

Match the original size/SKU and stock units per pack. Fulfill every component of a pack together. Return stock only for component units physically received and explicitly restocked in Shopify. Refunding money or creating a return alone does not necessarily add stock.

Who can change stock?

Only the verified store owner can create, activate, adjust, reconcile or recover pools, with current paid/trial access. Staff access is read-only and subject to Shopify data permissions. Unverified or ended access pauses new management and write retries; privacy handling remains available.

What happens if I uninstall?

Uninstall stops app access but can leave native inventory resources and archived products. It does not automatically restore separate variant stock. Contact support before removing an app managing an active pool. Reinstall requires reviewed recovery; never recreate missing relationships as a shortcut.

How do I request access or deletion?

Customers should contact the merchant holding their order. Verified store owners can use the app’s privacy-request page; disconnected stores need operator help. Contact contact@7afidi.com without sending buyer details or tokens.